Privacy Policy

Custodiex (“we”, “our”, “us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website (“Our Site”) and will only collect and use personal data in ways that are described here, in a manner that is consistent with our obligations and your rights under data protection law.

Please read this Privacy Policy carefully and ensure that you understand it.

1. Information about us

This website is owned and operated by Custodiex Ltd.

Registered office: STOK, 53 Princes Street, Stockport, SK1 1SL.

Registered in the UK: Company No. 11634033.

We are the data controller responsible for your personal data collected through Our Site.

2. What does this policy cover?

This Privacy Policy applies only to your use of Our Site.

Our Site may contain links to other websites. Please be aware that we do not have any control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What is personal data?

Personal data is defined by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as any information relating to an identifiable individual. Personal data covers obvious details such as your name and contact details, but it also includes less obvious information such as IP addresses, identification numbers, or online identifiers.

4. What are my rights?

Under the Data Protection Legislation, you have the following rights:

Right to be informed – about our collection and use of your personal data.
Right of access – to request access to your personal data.
Right to rectification – to request that we correct or complete information that is inaccurate.
Right to erasure – to request that we delete or remove your personal data.
Right to restrict processing – to request that we stop processing your personal data.
Right to object – to object to us processing your personal data.
Right to data portability – to request a copy of your personal data in electronic format.
Right to withdraw consent – at any point where we are relying on consent.
Rights related to automated decision-making and profiling – we do not use your personal data in this way.

For more information about your rights or to exercise them, please contact us using the details in Section 10. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO). You can find their contact details at ico.org.uk.

5. What personal data do we collect and how?

We do not use cookies, tracking pixels, or similar technologies.

When you use Our Site:

Technical information such as your IP address, browser type, operating system, and device details may be automatically collected by our hosting provider (Amazon Web Services, (eu-west-2)) for the purposes of website functionality, reliability, and security.
If you contact us by email, we may collect your name, email address, and any information you include in your communication.

We process this personal data on the following legal bases:

Legitimate interests (Art. 6(1)(f) UK GDPR) – ensuring the secure and effective operation of Our Site.
Consent (Art. 6(1)(a) UK GDPR) – if you contact us and provide your details voluntarily.

6. How do we use your personal data?

We will only collect personal data for:

Responding to your enquiries
Ensuring the proper functioning and security of Our Site
Complying with legal obligations

We will not use your personal data for marketing purposes without your express consent.

7. How long do we keep your personal data?

We will retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer period is required by law (e.g. tax, regulatory, or legal requirements).

Email correspondence – normally retained for up to 2 years unless continued correspondence requires longer retention.
Technical logs (e.g. IP addresses) – retained by our hosting provider in accordance with their standard security and operational policies.
Complying with legal obligations.

Once no longer required, we will destroy or anonymise your personal data.

8. How and where do we store or transfer your personal data?

We primarily store personal data within the UK.

If it is necessary to transfer your personal data outside the UK or the EEA, we will ensure appropriate safeguards are in place, such as:

Transfers to countries with an adequacy decision recognised by the UK or EU; or
Use of Standard Contractual Clauses (SCCs) with the UK Addendum.

For further details about safeguards for international transfers, please contact us using the details in Section 10.

9. Do we share your personal data?

We may share limited data only with:

Our service providers (e.g. website hosting and email providers) who act as processors under contracts requiring them to protect your data.
Legal or regulatory authorities if required to comply with legal obligations.

10. How can you contact us?

To exercise your rights, make a request, or raise a concern about how your personal data is handled, please contact us at:

Email: compliance@custodiex.com

Post: FAO: Data Protection Team, Custodiex, STOK, 53 Princes Street, Stockport, SK1 1SL

11. Changes to this privacy policy

We may update this Privacy Policy from time to time, for example, if the law changes or if our business changes in a way that affects personal data. Updated versions will be published on Our Site, and your continued use of Our Site will be deemed acceptance of the revised terms.

We encourage you to review this page regularly.